Refund & Return Policy

At RoyalTrendz, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.

Returns

We accept returns only if:

  • The product received is damaged during transit.

  • The product received is defective or not functioning properly.

  • You receive the wrong product.

To request a return, you must contact us within 48 hours of delivery and provide clear photos or videos showing the issue.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Change of mind after purchase.

  • Minor color or design variations due to photography and screen settings.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Orders where the customer refuses delivery without a valid reason.

Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed within 5–7 business days through the original payment method or bank transfer, depending on the payment mode used.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Cancellation Policy

  • Orders can be canceled before they are shipped.

  • Once an order has been shipped, cancellation requests may not be accepted.

  • Refunds for prepaid canceled orders will be processed within 5–7 business days.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are requested to ensure they are available to receive the shipment. Repeated refusal of COD orders may result in restrictions on future orders.

Contact Us

For return, refund, exchange, or cancellation requests, please contact us:

RoyalTrendz

📧 Email: royaltrendz.in@gmail.com

📞 Phone: +91 95375 76369

📍 Address: Surat, Gujarat – 395005, India

We are committed to resolving all genuine customer concerns as quickly as possible.